Listening, Same-Sex Marriage and Lessons for Changing Minds

Years ago, I was part of a team that was hired to help a pharmaceutical company explain to America why its industry was a good thing.

This was not an easy task, obviously. The pharmaceutical industry has a weak reputation overall, despite delivering many innovations that improve the health of people around the world. A big chunk of the problem is rooted in costs: People believe health care is a right, yet prescription medications cost money, sometimes a lot of money. With ever-changing insurance co-pays, drug classes and deductibles, individuals increasingly bear the brunt of those costs. Which is tough.

The Reputational Costs of Litigation: Lessons from Pao v. Kleiner Perkins

By Mike Kuczkowski Last month, Silicon Valley was abuzz with the unfolding saga of Ellen Pao’s gender bias case against venture capital firm Kleiner, Perkins, Caufield & Byers. A former junior partner at KPCB, Pao, 45, alleged that male partners there engaged in a pattern of discriminatory behavior against female junior partners. Pao, who worked […]

The Reputational Costs of Litigation

Last month, Silicon Valley was abuzz with the unfolding saga of Ellen Pao’s gender bias case against venture capital firm Kleiner, Perkins, Caufield & Byers.

A former junior partner at KPCB, Pao, 45, alleged that male partners there engaged in a pattern of discriminatory behavior against female junior partners. Pao, who worked at KPCB for seven and a half years, also said she had been sexually harassed by a former partner and that the firm retaliated against her by firing her after she filed her lawsuit.

Rules for Litigation Communications

By Mike Kuczkowski The first move for anyone facing a lawsuit is to get a good lawyer. The second move: get a good communications counselor. In Pao v. Kleiner Perkins, (see The Reputational Costs of Litigation), both sides put significant resources into communications. Pao lunched with reporters from Reuters and re/code. (Note: registration required for access.) The […]

Rules for Litigation Crisis Management & Communications

The first move for anyone facing a lawsuit is to get a good lawyer.

The second move: get a good communications counselor.

In Pao v. Kleiner Perkins, (see The Reputational Costs of Litigation), both sides put significant resources into communications. Pao lunched with reporters from Reuters and re/code. (Note: registration required for access.) The Wall Street Journal took an in-depth look at crisis communications firm Brunswick’s efforts on behalf of Kleiner Perkins. (Ditto.)

What’s Wrong—and Right—With Starbucks’ “Race Together”

By Mike Kuczkowski Last week, the coffee giant Starbucks launched a campaign encouraging its baristas to engage customers in a dialogue about race. Baristas around the country were encouraged to chat about race with their customers and write “Race Together” on each coffee cup. It was a bold move, not without risk, and it has […]

The Value of Vaccines

I live in Marin County, Calif., just north of San Francisco via the Golden Gate Bridge. It is one of the most strikingly beautiful places I’ve ever seen, and I’ve seen a lot of beautiful places. With a median income of $94,347, Marin ranks 13th in the nation in per capita household income[i]. Most people—actually 54.6 percent of those over 25—are college graduates. In short, it’s an affluent and well-educated place.

The Persistence of Lies

Dr. Schreiber of San Augustine giving a typhoid innoculation at a rural school, San Augustine County, Texas. April, 1943. Photo by John Vachon. By Mike Kuczkowski I live in Marin County, Calif., just north of San Francisco via the Golden Gate Bridge. It is one of the most strikingly beautiful places I’ve ever seen, and I’ve […]

The Value of Vaccines

Dr. Schreiber of San Augustine giving a typhoid innoculation at a rural school, San Augustine County, Texas. April, 1943. Photo by John Vachon. By Mike Kuczkowski I live in Marin County, Calif., just north of San Francisco via the Golden Gate Bridge. It is one of the most strikingly beautiful places I’ve ever seen, and I’ve […]

Deflategate Lessons for Crisis Managers

By Mike Kuczkowski The two weeks between the AFC/NFC Championship games and the Super Bowl is usually devoted to celebrating the success of the two teams who have made it to the Big Game, examining their strengths and weaknesses, pulling together Super Bowl party menus and generating some excitement about one of the few remaining […]

A Story of The Kinks and Market Development

In the early 1960s, a band emerged from Great Britain that would change the very face of rock ‘n’ roll.

Led by a dynamic duo, this band started its career by recording covers of songs by American R&B and blues artists. In the mid-1960s, they began penning their own tunes. Their third single was a jolt to the airwaves, producing a sound that had never been heard before and skyrocketing to the top of the charts.

The ‘Greatest Rock ‘n’ Roll Band of All Time’ that Wasn’t — and Why

The Kinks’s songs were often inspired by everyday scenes of British life, like this Waterloo Sunset. Photo by Steve Walker, is licensed under CC BY 2.0 By Mike Kuczkowski In the early 1960s, a band emerged from Great Britain that would change the very face of rock ‘n’ roll. Led by a dynamic duo, this band started […]