Crisis and Issues Management

In today’s complex business environment, reputational risk has multiplied and a brand’s performance in the face of a crisis or emergent issue can make or break a company. Business leaders and healthcare organizations today recognize that a crisis is inevitable. What matters is how prepared your organization is and how agile it can be in its crisis management response.

We help our clients map potential crisis issues and develop norms and governance around crisis detection, evaluation and escalation. And we help clients prepare for crisis response, through crisis simulations and learning forums designed to enhance performance.

As a crisis communication firm, we partner with our clients to:

Although we work across all industries, our agency specializes in healthcare crisis communications & issues management.

Case study: Issues preparedness