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Consulting and communications to help organizations navigate the path to growth

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Account Supervisor

We’re looking for strategic communications unicorns!

What’s a unicorn? It’s someone who is as comfortable working through the complexities of a corporate brand assignment as they are pitching healthcare trade media. Someone who geeks out on research and also knows how to build relationships with patient advocacy groups.

Orangefiery is a strategy and communications consulting firm that combines the insights and decision-making tools of strategy consulting with the real-world orientation and agility of a public relations agency to help our clients create impact in the world. We provide research and strategy work done through a communications and stakeholder engagement lens. We have expertise in research and insights, planning, facilitation, public relations, stakeholder engagement and systems design. Our clients are leaders in biotech, biopharma and healthcare. Our team is comprised of inquisitive, empathetic and detail-oriented individuals with innate curiosity and we are looking for an Account Supervisor with the same characteristics. 

The boutique consultancy environment provides ample opportunity for professional growth and to work across client and company projects. As a small, privately owned company, we are able to work on projects that we really care about.

 

Responsibilities:

The Account Supervisor is responsible for overseeing account activities and managing agency account team members on a daily basis. S/he will serve as a daily client contact and may be expected to manage certain projects independently. S/he will also contribute to marketing and business development activities for Orangefiery.

 

Expected competencies include:

Client Service

  • Understand key client information, including business strategy, products and services, key customers and competitors
  • Develop communications programs and annual plans including both traditional and social media elements
  • Manage projects and timelines, ensuring teams stay on task and meet deadlines
  • Coordinate the preparation and review of account deliverables, including delegation of tasks as well as researching, outlining, writing, editing and proofreading materials
  • Coordinate projects and events including inviting influencers, attending events and preparing reports
  • Participate in client meetings and presentations
  • Liaise with outside partners and vendors in the development of client deliverables

Business Development

  • Participate in the new business process, including research, audits and preparation and delivery of proposals and new business presentations
  • Develop strong relationships with clients and identify opportunities to evolve existing partnerships
  • Engage in networking opportunities to share information about Orangefiery and its offerings

Financial Planning and Management

  • Track budgets and manage activity reporting processes; notify management of potential cost overruns
  • Record and submit time, expenses and POs on a timely basis
  • Follow all Orangefiery financial policies and procedures

Leadership

  • Demonstrate behaviors consistent with Orangefiery’s values and Code of Ethics and Business Conduct
  • Prove regular feedback and coaching to account staff

Product Capability and Development

  • Stay up-to-date on trends and news of relevance to the business
  • Demonstrate initiative in proposing ideas to the team
  • Learn about Orangefiery’s capabilities and make recommendations when appropriate about how to improve them and develop new capabilities
  • Aid in the implementation of new capabilities
  • Stay up to date with emerging technologies

 

Qualifications:

  • At least 5 years of experience in communications or a related field; experience in an agency environment preferred
  • Experience managing projects and teams
  • Experience managing client budgets
  • Ability to delegate work and provide actionable feedback
  • Ability to work effectively with a variety of clients and account service staff
  • Interest and experience in working with clients in a partnership role
  • Ability and willingness to work effectively with a team as well as independently
  • Strong written and oral communication skills
  • Strong research, analytical and problem-solving skills
  • Excellent organizational skills and keen attention to detail
  • Comfortable working in a fast-paced environment on multiple projects
  • A strong work ethic and dedication to consistently provide quality work on deadline
  • Engaged in the world; a strong sense of curiosity and interest in learning
  • The ability to adapt to new conditions, assignments and deadlines
  • Solid knowledge of MS Office Suite and general office logistics
  • A bachelor’s degree in a relevant field from an accredited college or university
Apply for Account Supervisor role